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Terms of Service

Effective date: February 22, 2026

These Terms of Service ("Terms") govern your access to and use of SonIQ, a VS Code extension and related services provided by SonIQ ("Company", "we", "us", or "our"), accessible at soniqcloud.com. By using SonIQ, you agree to be bound by these Terms. If you do not agree, do not use the Service.

1. Service Description

SonIQ is a Visual Studio Code extension that provides an AI-powered chat assistant with persistent memory capabilities. The Service includes:

  • AI chat interface integrated into VS Code
  • Persistent memory that retains context across sessions
  • Custom roles and AI personas
  • Project context awareness
  • Server-side storage of chat history, memory entries, and user account data

The Service operates on a Bring Your Own Key ("BYOK") model. You must provide your own API keys from supported AI providers (Anthropic and/or OpenAI) to use the AI chat functionality. SonIQ does not include AI inference costs in its subscription pricing.

All services are delivered electronically via the VS Code extension and our web-based backend infrastructure. No physical goods are provided. By purchasing a subscription, you acknowledge that the Service is delivered digitally and that you are purchasing access to a software service.

2. Account Registration

To use SonIQ, you must create an account by providing a valid email address and login credentials. You are responsible for:

  • Maintaining the confidentiality of your account credentials
  • All activity that occurs under your account
  • Notifying us immediately of any unauthorized access or security breach

You must be at least 16 years of age to create an account and use the Service.

3. Subscription and Billing

3.1 Pricing

SonIQ is offered as a monthly subscription at $10/month, billed monthly. Subscriptions are sold by Paddle.com Market Limited, which acts as Merchant of Record for all transactions. Paddle handles checkout, invoicing, tax collection, and payment processing.

3.2 Free Trial

New users are eligible for a 7-day free trial with full access to all features. A valid payment method is required to start the trial. You will not be charged during the trial period. Unless you cancel before the end of the trial, your subscription will begin automatically at $10/month and will renew monthly until canceled. If you cancel during the trial, you will not be charged.

3.3 Billing Cycle and Automatic Renewal

Your first paid billing period begins automatically when the 7-day free trial ends, unless you cancel before that time. After that, your subscription renews automatically each month at $10/month until canceled. Paddle handles billing, invoicing, tax calculation, and payment processing on our behalf.

3.4 Cancellation

You may cancel your subscription at any time through your billing area or by using the billing links in your Paddle purchase receipt. If you need assistance, you may also contact support@soniqcloud.com. Cancellation takes effect at the end of the current billing period. You will retain access to the Service until the end of that period, and no further charges will be made after cancellation.

3.5 Refund Policy

Refunds are handled in accordance with Paddle's applicable refund policy and your consumer rights under applicable law. If you were charged in error, experienced a technical issue that prevented use of the service, or wish to exercise a withdrawal right available under applicable law, you may request a refund by contacting support@soniqcloud.com or Paddle via the billing links in your purchase receipt. See our Refund Policy for full details.

4. Bring Your Own Key (BYOK)

SonIQ requires you to provide your own API keys from third-party AI providers (Anthropic and/or OpenAI) to access AI chat functionality.

  • Your API keys are stored locally in your VS Code settings on your machine. We do not store your API keys on our servers.
  • AI inference requests are made directly from the extension to the respective AI provider using your API key.
  • You are solely responsible for any costs incurred from your use of third-party AI provider APIs.
  • You must comply with the terms of service of your chosen AI provider(s).
  • We are not responsible for the availability, accuracy, or behavior of third-party AI models.
  • We are not liable for any charges incurred on your AI provider accounts.

5. Acceptable Use

You agree not to use SonIQ to:

  • Violate any applicable laws or regulations
  • Infringe upon the rights of others
  • Attempt to gain unauthorized access to the Service or its related systems
  • Interfere with or disrupt the integrity or performance of the Service
  • Reverse engineer, decompile, or disassemble any part of the Service
  • Use the Service for any purpose that is harmful, fraudulent, or deceptive
  • Transmit malware, viruses, or any other harmful code through the Service
  • Share your account credentials with others or allow multiple users to access a single account

6. Intellectual Property

The Service, including its source code, design, branding, and documentation, is the property of SonIQ and is protected by intellectual property laws. Your subscription grants you a limited, non-exclusive, non-transferable license to use the Service for its intended purpose.

You retain ownership of all content you create, upload, or store through the Service, including chat messages, memory entries, and project data.

7. Data and Privacy

Your use of SonIQ is also governed by our Privacy Policy Refund Policy Contact, which describes how we collect, use, and protect your data. By using the Service, you consent to the practices described in the Privacy Policy.

We store your account information, chat messages, and memory entries on our servers to provide the Service. You may request deletion of your data at any time by contacting support@soniqcloud.com.

8. Service Availability

We strive to maintain high availability of the Service but do not guarantee uninterrupted or error-free operation. We may temporarily suspend access for maintenance, updates, or other operational reasons. We will make reasonable efforts to notify users of planned downtime in advance.

9. Limitation of Liability

To the maximum extent permitted by applicable law:

  • The Service is provided on an "AS IS" and "AS AVAILABLE" basis without warranties of any kind, whether express or implied, including but not limited to warranties of merchantability, fitness for a particular purpose, and non-infringement.
  • SonIQ shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, data, or business opportunities, arising out of or related to your use of the Service.
  • Our total aggregate liability for any claims arising from or related to the Service shall not exceed the amount you paid to us in the 12 months preceding the claim.
  • We are not responsible for any loss or damage resulting from the output of third-party AI models accessed through your API keys.
  • We are not responsible for any data loss that may occur due to system failures, despite our reasonable efforts to maintain backups.

10. Indemnification

You agree to indemnify and hold harmless SonIQ, its officers, employees, and agents from any claims, damages, losses, or expenses (including reasonable legal fees) arising from your use of the Service, your violation of these Terms, or your violation of any rights of a third party.

11. Termination

We may suspend or terminate your access to the Service at any time, with or without notice, if:

  • You violate these Terms or our Acceptable Use policy
  • Your account is used for fraudulent or illegal activities
  • We are required to do so by law
  • We decide to discontinue the Service (with reasonable notice)

Upon termination, your right to use the Service ceases immediately. Provisions that by their nature should survive termination (including Limitation of Liability, Indemnification, and Governing Law) will remain in effect.

If we terminate your account without cause, we will provide a pro-rated refund for any unused portion of your current billing period.

12. Changes to These Terms

We may update these Terms from time to time. When we make material changes, we will notify you by email or through the Service at least 7 days before the changes take effect. Your continued use of the Service after the effective date of the updated Terms constitutes your acceptance of the changes.

13. Governing Law

These Terms shall be governed by and construed in accordance with the laws of Ukraine, without regard to conflict of law principles. Any disputes arising under these Terms shall be resolved in the courts of competent jurisdiction in Ukraine.

14. Contact

If you have any questions about these Terms, please contact us at:

  • Email: support@soniqcloud.com
  • Website: soniqcloud.com
  • Service provider: Izhevska Olena Petrivna, Ukraine
  • Payments processed by Paddle.com Market Limited as Merchant of Record
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